Frequently Asked Questions

What types of services Shopbydeals do offer?

We offer a diverse range of services like furniture, home decor, or essential goods in different designs and colors that accommodate everyone's tastes and needs.

Do you give product installation services?

No, we cannot provide you the product installation services, but you can get assistance from a professional installer in your area.

Which payment method do you accept for purchase?

We accept major credit card options like master card, Visa Card, PayPal, or another secure billing method. We ensure every transaction is secure.

Do you provide eco-friendly products?

Yes, we are providing sustainable and environment-friendly product options in style that has less harmful effect on the climate.

Can I track my order shipment?

After placing the order you get a confirmation message via email address where a tracking number is given. You can use that tracking number to track your shipment online.

Is there a loyalty plan for regular buyers?

Yes, we have special offers or exclusive discounts which are for our regular or non-regular customers. You can even make an account on our website so that you receive an email whenever you want to get an update about our latest coupon code and newsletter.

Is it possible to change or cancel my purchase after placing an order?

Yes, it is possible only when you contact our support service team within 24 hours when you place an order. After we have completed or shipped an order, we cannot do anything for you in this regard

Do I change the shipping address after purchasing?

Yes, if you want to change the shipping address after purchasing then you should contact us immediately so you can get assistance from our customer support. If your order is not processed then we will update your information otherwise we cannot do anything.

What should I do if I deliver the wrong product?

If you received an incorrect product in delivery then you can contact us at our customer support numbers within seven days. We will provide you with your correct order again without any new spending for require item.

Are there any products that cannot be exchanged or return?

Yes, there are some products that cannot be exchanged or returned such as customized items, hygiene supplies, or some more products that are mentioned in our return and exchange policy.

How can I apply a discount coupon code for your order?

After placing an order and confirming your order summary, you will see a coupon code section where you add your coupon code number and apply it. After applying you get a discount on your purchase then you can click on complete order for shipment.

What happens if I do not receive my order before the expected date?

If your order is not delivered on the expected date then you can first contact your tracking order details. If you realize that your product has been delayed, then you can get to a customer care number or an official mail to contact us.

Can I pick up my order from your WoodMart store rather than shipping?

Currently, we do not offer in-store order services because we have delivered all our products through shipment only.

What should I do if I deliver a damaged item?

If you get damaged or defective items in shipment delivery then you should notify us via email or our customer support contact number within seven days of receipt. We will help you in exchange or refund your product.

Do you offer an exchange and return policy?

Yes, we have an exchange and return policy. You can ask for an exchange of your product and get a refund for your required items within thirty days of the initial delivery through the customer support helpline number/email ID.

How would I know about your new items and promotions?

If you want to know about new updates with the latest products, giveaways, and newsletters, then you can subscribe to our website’s new products and deals.